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NTS Priority+ Member Policy

Effective Date: July 2026

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Thank you for choosing NTS Priority+. Our Priority+ Plans are designed to provide commercial property owners, hotels and property management companies with proactive maintenance support, priority response and exclusive member benefits.

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This Plan Policy explains the benefits available under each plan and how they operate.

 

Membership Plans

Priority+ Essential

£99 + VAT per month

Suitable for smaller commercial properties and businesses looking for reliable maintenance support.

Your plan includes:

  • Priority Response for reactive maintenance requests

  • One Annual Property Health Check

  • 4 Maintenance Credits per membership year

  • 10% discount on planned repairs and maintenance works

  • Access to the NTS Priority+ App

 

Priority+ Professional

£219 + VAT per month

Designed for growing businesses, hotels and property management companies requiring additional support.

Your plan includes:

  • Priority Response for reactive maintenance requests

  • Two Property Health Checks per membership year

  • 10 Maintenance Credits per membership year

  • 15% discount on planned repairs and maintenance works

  • Dedicated Account Manager

  • Access to the NTS Priority+ App

 

Priority+ Enterprise

£399 + VAT per month

Our complete maintenance partnership for larger organisations and multi-site property portfolios.

Your plan includes:

  • Priority Response

  • Emergency Response Guarantee

  • Quarterly Property Health Checks

  • 20 Maintenance Credits per membership year

  • 20% discount on planned repairs and maintenance works

  • Dedicated Account Manager

  • Monthly Maintenance Reporting

  • Access to the NTS Priority+ App

 

Membership Term

All NTS Priority+ Plans are subject to a minimum membership term of 12 months.

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Memberships are billed monthly and will automatically renew for successive 12-month terms unless cancelled by either party in accordance with the Membership Agreement before the renewal date.

 

Property Health Checks

Property Health Checks are proactive visual inspections designed to identify maintenance issues before they become more significant problems.

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Following each inspection, NTS may provide recommendations for future maintenance works where appropriate.

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Property Health Checks are visual inspections only and do not constitute a structural survey or specialist inspection.

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Health Checks must be booked and completed during the applicable 12-month membership period. Unused Property Health Checks do not roll over into any renewal period and cannot be exchanged for alternative services or refunds.

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Priority Response

Priority+ members receive priority scheduling for reactive maintenance requests.

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Priority Response means your request will receive priority over non-members.

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Enterprise members also benefit from an Emergency Response Guarantee in accordance with their Membership Agreement.

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Planned Maintenance Discounts

Members receive discounts on qualifying planned repairs and maintenance works in accordance with their chosen Priority+ Plan.

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Discounts apply to labour charges only and do not apply to materials, plant hire, specialist equipment, subcontractor costs or any third-party charges unless agreed otherwise in writing.

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Discounts cannot be used in conjunction with any other offer, promotion or discounted quotation.

 

Maintenance Credits

Maintenance Credits are included with every Priority+ Plan.

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One Maintenance Credit is equivalent to one hour of labour and is intended to provide fast, convenient support for qualifying reactive maintenance and minor repair works.

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Maintenance Credits may only be used for eligible reactive maintenance tasks, including but not limited to:

  • Lock changes

  • Lock repairs and adjustments

  • Door easing and adjustment

  • Windows that will not open or close

  • Minor plumbing leaks

  • Leak investigations

  • Tap replacements

  • Toilet repairs

  • Minor electrical faults

  • Replacing sockets and switches

  • Replacing light fittings

  • Minor joinery repairs

  • General handyman tasks

  • Making safe damaged fixtures and fittings

  • Minor building repairs

  • Emergency make-safe works

 

Where a repair exceeds the available Maintenance Credits, requires significant additional labour, replacement materials or specialist contractors, NTS will provide a quotation before further works are undertaken.

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Maintenance Credits cannot be used for:

  • Planned maintenance programmes

  • Refurbishment projects

  • Decorating

  • Kitchen or bathroom installations

  • Roofing works

  • Structural repairs

  • Extensions

  • Groundworks

  • Landscaping

  • Major plumbing or electrical installations

  • Compliance inspections

  • Servicing works

  • Fire alarm servicing

  • CCTV installations

  • Any works requiring specialist subcontractors unless otherwise agreed in writing

 

NTS reserves the sole discretion to determine whether a repair qualifies for the use of Maintenance Credits.

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Maintenance Credits are valid for 12 months from the commencement date of the membership and must be redeemed within that period. Any unused credits will expire at the end of the applicable 12-month membership term and cannot be carried forward into any renewal period.

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Maintenance Credits have no cash value, are non-transferable and cannot be exchanged for refunds or credits against future invoices.

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If a Priority+ Membership is cancelled or terminated for any reason, all unused Maintenance Credits will immediately expire and cannot be redeemed after the membership has ended.

 

Materials

Maintenance Credits cover labour and minor repairs only.

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Materials, replacement parts, plant hire, specialist equipment and third-party costs will be charged separately unless otherwise agreed.

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Unused Credits

Maintenance Credits are allocated annually.

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Unused credits cannot be carried forward, and your credit balance will reset after 12 months provided your Priority+ Membership remains active and payments are up to date.

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Credits have no cash value and cannot be exchanged for refunds.

 

Fair Use & Exclusions Policy

The NTS Priority+ Membership has been designed to provide members with priority access to professional maintenance support for minor reactive repairs and emergency make-safe works. The Maintenance Credit system is intended to cover smaller maintenance tasks and should not be used as a substitute for planned maintenance or larger repair projects.

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Where a reported issue requires investigation, the applicable Maintenance Credits will be used for the time spent diagnosing the fault and, where possible, making the area safe. If, during attendance, it becomes apparent that the repair is more extensive than initially reported or requires additional labour, specialist skills, replacement materials or specialist equipment, NTS will stop work where appropriate and provide a separate quotation before any further works are undertaken.

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Examples include, but are not limited to:

  • A leaking tap that requires replacement pipework.

  • A faulty electrical socket that identifies a wider electrical fault.

  • A sticking window that requires replacement glazing or hardware.

  • A damaged door that requires replacement rather than adjustment.

  • Water ingress that requires roofing, structural or specialist remedial works.

 

Maintenance Credits are intended to cover labour only. Materials, replacement parts, consumables, plant hire, access equipment, specialist subcontractors and any third-party costs are chargeable in addition where required.

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Priority Response is subject to engineer availability, weather conditions, site accessibility and circumstances beyond the reasonable control of Northern Trade Solutions. Whilst every effort will be made to attend Priority+ members as quickly as possible, response times cannot be guaranteed under exceptional circumstances unless specifically stated within the Enterprise Plan Emergency Response Guarantee.

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Northern Trade Solutions reserves the right to determine whether a repair qualifies for the use of Maintenance Credits and whether a request falls within the scope of the Priority+ Membership. Any decision made by NTS regarding the application of Maintenance Credits or membership benefits shall be final.

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Priority+ Membership is intended solely for the member's declared commercial premises and may not be transferred to another organisation, property or third party without the prior written consent of Northern Trade Solutions.

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Where repeated reactive maintenance requests indicate that a property would benefit from planned maintenance or refurbishment works, NTS may recommend an appropriate maintenance programme to provide a more effective and cost-efficient long-term solution.

 

Changes to the Plan

Northern Trade Solutions reserves the right to amend this Plan Policy where necessary. Existing members will be provided with reasonable notice of any material changes.

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Emergency Response Disclaimer (Priority+ Enterprise only)

Emergency Response Guarantee means that NTS will acknowledge all emergency call-outs immediately during business hours and will deploy an appropriately qualified engineer to attend as soon as reasonably practicable, with a target attendance time agreed within the Enterprise Membership. The guarantee applies only to genuine emergencies that present an immediate risk to health and safety, significant property damage or business continuity. Planned works, non-urgent repairs and routine maintenance are excluded.

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