< Back

Responsive Repairs, Void Works & Damp-Related Property Maintenance for Great Places Housing Group

Northern Trade Solutions supports Great Places Housing Group with responsive property repairs, void property works, damp-related works and associated back-office support across its housing portfolio. The ongoing relationship requires flexible multi-trade delivery, clear job management and the ability to respond to a varied programme of property maintenance requirements.

NTS property maintenance works for Great Places Housing Group in the North West

At a Glance

Great Places Housing Group

Client Name:

Housing Association / Social Housing

Sector:

Location:

Lancashire & the North West

Relationship:

July 2024 – September 2026

Services:

The Requirement

Great Places Housing Group requires reliable contractor support across a varied social housing property portfolio, with works ranging from individual responsive repairs through to void property works and damp-related interventions.

The nature of the work requires a contractor capable of managing different trades and property conditions while maintaining clear job records, coordinating works effectively and supporting the administrative requirements associated with a high-volume housing maintenance environment.

Scope of Works

NTS provides support across a range of housing maintenance activities, including:

Responsive property repairs and maintenance
Void property works
Damp-related remedial works
Component replacements including; kitchens, bathrooms and external doors
Roofing works
General building and property repairs
Multi-trade works where several disciplines are required
Job administration and back-office support
Coordination of works from instruction through to completion
Recording of job information and supporting documentation

The scope varies according to individual property requirements and instructions received from the client.

How NTS Delivered

NTS manages works through a structured lead-to-completion process, coordinating labour, materials and job information according to the requirements of each instruction.

Jobs are managed through Simpro, providing a central record of works, scheduling, job status and associated documentation. This supports operational visibility and allows NTS to manage a varied workload across multiple properties while maintaining a consistent process.

The multi-trade nature of NTS's delivery model also enables different elements of property repair and maintenance to be coordinated through a single contractor where appropriate, reducing the need for the client to manage multiple separate suppliers for individual works.

Operational Considerations

Delivering maintenance within social housing requires more than completing the physical works.

Key operational considerations include:

Working within occupied residential properties where applicable
Coordinating access and appointments
Maintaining clear communication around job progress
Managing different property conditions and scopes of work
Responding flexibly to changing maintenance requirements
Recording job information accurately
Coordinating materials and multiple trades where required
Supporting efficient progression of works from instruction through to completion

NTS's approach is designed around practical delivery, clear job management and flexibility across a varied property maintenance workload.

Results & Outcomes

The relationship with Great Places Housing Group has developed into an ongoing programme of responsive repairs, void works, damp-related works and supporting property maintenance activity.

The work demonstrates NTS's ability to operate within a housing association environment and manage a varied portfolio of instructions rather than delivering isolated one-off building projects.

It also provides NTS with direct operational experience of the systems, communication requirements and contractor responsibilities involved in supporting a major housing provider.

Key Outcomes

Ongoing Client Relationship Since 2024

Multi-Trade Housing Maintenance Delivery

Responsive, Void & Damp-Related Works